Last Updated: September 2026
This Refund Policy explains how refunds are handled for eligible transactions made through Zportify.
1. Refund Eligibility
A refund may be provided where:
- An eligible booking is cancelled within the applicable cancellation period.
- A venue, event, coaching session, or other service is cancelled by the Partner or Zportify.
- Payment is successfully debited but the corresponding booking or registration cannot be confirmed.
- A duplicate payment is successfully verified.
- A refund is otherwise required under applicable law.
2. Refund Amount
Depending on the applicable booking conditions, a refund may be full or partial.
Any applicable cancellation charges or non-refundable fees disclosed during the booking process may be deducted from the refund amount, subject to applicable law.
3. Refund Method
Approved refunds will normally be processed to the original payment method used for the transaction.
For example, an eligible UPI payment refund will be returned through the applicable original payment channel.
4. Refund Processing Time
Once an eligible refund is approved and initiated by Zportify, it will be processed through the applicable payment service provider.
Normal refunds processed through Razorpay typically take approximately 5–10 working days to reflect in the customer’s account, depending on the payment method, bank, and payment service provider.
Actual credit timelines may vary due to banking or payment network processing.
5. Failed Booking After Payment
If payment is successfully received but the booking or registration cannot be confirmed due to a technical or service availability issue, Zportify will verify the transaction and initiate an applicable refund.
6. Duplicate Payments
Where a customer is charged more than once for the same transaction, the duplicate transaction will be verified and the eligible duplicate amount will be refunded.
7. Partner or Event Cancellation
If a Partner cancels a confirmed service or an event is cancelled and an alternative is not accepted by the customer, the eligible amount will be refunded in accordance with the applicable booking/event conditions.
8. Refund Status
Customers may contact Zportify customer support regarding the status of a refund and should provide the relevant booking/order ID and payment details.
Processing time after refund initiation may depend on the customer’s bank or payment provider.
9. Contact Us
For refund-related assistance, please contact Zportify customer support using the contact details provided on our website/app/email
Seleqt AI Solutions Pvt Ltd
106/4A, Sri Devi Nagar, 4th Cross, Kavundampalayam,
Coimbatore – 641030, Tamil Nadu, India
support@zportify.com